Outsourcing of immigration services has started...
Jan 12th 2018, 8:58 am
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Outsourcing of immigration services has started...
The Australian Government’s move to outsource key visa functions has drawn a sharp response from the Commonwealth Public Service Union (CPSU).
Although it came into existence only on 1 January, the new Department of Home Affairs has been quick to continue the outsourcing strategies of its predecessors, the Australian Border Force and the Department of immigration.
The Department has announced the privatisation of the call centre that provides information about visas and other aspects of Australia’s immigration system. A three year contract has been awarded to Datacom, an international IT services company that already has contracts with other government departments including the Australian Taxation Office.
Under the terms of the contract 250 call centre jobs will move in the Department of Home Affairs to Datacom’s call centre in Adelaide. The transition of services from the Department’s current service centres in Sydney, the United Kingdom and Canada will occur progressively with full implementation expected by mid-2018.
https://www.governmentnews.com.au/20...tion-services/
Although it came into existence only on 1 January, the new Department of Home Affairs has been quick to continue the outsourcing strategies of its predecessors, the Australian Border Force and the Department of immigration.
The Department has announced the privatisation of the call centre that provides information about visas and other aspects of Australia’s immigration system. A three year contract has been awarded to Datacom, an international IT services company that already has contracts with other government departments including the Australian Taxation Office.
Under the terms of the contract 250 call centre jobs will move in the Department of Home Affairs to Datacom’s call centre in Adelaide. The transition of services from the Department’s current service centres in Sydney, the United Kingdom and Canada will occur progressively with full implementation expected by mid-2018.
https://www.governmentnews.com.au/20...tion-services/
