Lion Heart

Hi guys

I think we're in our final stage of (hopefully!!!!) being accepted by CIC for permanent residency via Express Entry.

We were invited to apply back in April, which we did. They requested more info in August which had to be done within 30 days. HMRC could not provide the data they needed in 30 days (takes 45!!!) so we submitted everything they requested except that one doc.

We then received the doc 2-3 weeks later, looked in our CIC account and there is no option to add any more info.

So, this morning we receive a message requesting the extra doc and advising we have FIVE DAYS to submit it.

That's fine, we have it here. But there are NO spaces or links to add more info to our application in CIC (trust me, we've looked and looked - there is none!)

And of course they provide NO email address to send it to, no phone number to contact. Just tell you to submit it within 5 days to your CIC account, which we CAN'T do.

Have read all the help docs on CIC and they also say just to add additional info via your CIC application page. WE CANNOT, THERE ARE NO SPACES.

Maybe this is because when they asked the first time for extra docs there were THREE upload spaces for each of us which we filled with the docs.

When you fill all three it does not create any more.

You would hope that CIC could 'see' that there are no available upload spaces to provide what they are asking for, but common sense does not always prevail.

What on earth do we do???

If we don't get it to them in 5 days they will decline us for sure...

HELP PLEASE!!!

Siouxie

I'm presuming you have followed this.. IRCC Help Centre - Featured Topics / IRCC has asked me for a new document. How do I submit it? but there is still no upload link where they say?

You could use their webform: IRCC Web form to contact and let them know of the issue, attaching a copy of the document perhaps?

Which office is processing your application?

Lion Heart

Thank you - unfortunately that information just takes you into your CIC express entry account application page, where there are NO options to add any documents or information at all :-(

The part they mention:

Click Upload file to attach your file

This does not exist. We have used all three for each of us already a few months ago when they requested the first lot of info.

Once those slots are full it seems you can add no more, despite them asking me to!!!

It appears to be being processed by the Canada High Commission in London Trafalgar Square. We have telephoned them, they offer NO telephone support relating to immigration. They advise on their message that if you have an urgent matter that is not your fault to email them stating URGENT in the title and they will look at it in 2-3 days.

So emailed those guys immediately as well of course.

Well it's the weekend tomorrow and Sunday and they will be closed. It does not say 5 CALENDAR days, just 5 days. So in theory 5 days minus weekend = 3 days, and if they take 2-3 days to reply (not to solve the problem, just reply!!) then we're scuppered.

My partner is freaking out as they are asking an impossible task (it seems).

We noted CIC has a telephone helpline for immigration that works in CANADA ONLY (yes, the irony!!!)

What do we do???

Siouxie

Agh, so frustrating!

Use the webform, as linked in my post above ( https://secure.cic.gc.ca/enquiries-r...e-cas-eng.aspx ) - explain the issue and attach a copy of the document. Provided you have advised them within the 5 days, I don't believe they will penalise you.

The High Commission don't take phone enquiries regarding immigration matters and the CIC misinformation line in Canada would likely not have helped at all.

Aviator

Overnight courier?
Hand Deliver?
Keep a pdf copy in case there becomes an option to upload after the document has been sent by courier.

Lion Heart

Yes, thankfully my partner managed to find that page earlier and contacted them straight away that way and attached the docs.

HOWEVER, upon completion it advises that turnaround is 10 business days.

So they may not even look at it until after the 5 days has gone, whereupon I have a horrible feeling (after several years of waiting for our shot!) that the application could be declined because the doc was not supplied on time.

It was annoying the first time when they requested docs in 30 days that it clearly says on the HMRC website will take 45 days or longer so it was going to be impossible to get that particular doc back in 30 days.

Now (after almost 4 months!!!) they want that doc, which has been sat here for 3.5 months, and we can't send it to them.

HOPEFULLY that online contact form will be looked at and actioned quickly before the 5 days (calendar or working days, they do not state!!) are up.

Not a nice position to be in, and quite unreasonable.

And of course very worrying. If we were declined because of the application, that's fine. But if we were to be declined because we could not get a document to them within the requested 5 days because it's impossible, we'd be devastated :-(

Lion Heart

Hey Aviator - yes, but to where?

They specifically state it MUST be done via the CIC site, and they provide no address or contact details of ANY kind as to where to send it. No email, no physical address.

It says Canada High Commission Trafalgar Square at the bottom of the request letter, but no name etc. Is it actually processed in England, or in Canada???

So yes, if we knew where or to whom to send it we'd send it immediately.

Lion Heart

Also, it specifically states on the letter requesting the info that:

"Please do not submit physical documents by mail"

:-(

Siouxie

https://secure.cic.gc.ca/enquiries-r...mission=london Webform for London

Do you have a Twitter account? You could try contacting them on there and asking your question

https://secure.cic.gc.ca/enquiries-r...mission=london

Lion Heart

Thank you - will resend the details via that webform as well just to cover as many bases as possible!

Not sure about Twitter as don't really want our personal details etc on show for the World :-)

Siouxie

You are most welcome!

I've asked the question for you.. I'll let you know if they respond

Lion Heart

Thank you, fingers crossed.

We are also sending a copy via post to Canadain Embassy in London out of desperation as well.

So, we have so far:

1) Tried calling London Embassy (of course), they have automated messaging and do not accept ANY calls related to immigration.

2) Emailed London Embassy marking email as URGENT as they advise in their phone message, two messages actually one saying we have an issue submitting the docs, and the second with the docs attached.

3) Emailed CIC direct using their webform with document attached.

4) Emailed London Embassy via CIC webform with document attached.

5) Mailed physical document to London Embassy.

6) Contacted CIC technical support and reported that it is impossible to upload docs in our account due to no available slots.


We cannot think of anything else.

And what is most frustrating of all is that we'd happily bet that CIC won't advise whether they did/did not receive these docs, and so their decision (be it good or bad) we will NEVER know if it was influenced by having/not having that doc.

Thankfully CIC and London Embassy both send automated receipts when you send them an email, so I guess that's proof that we sent it, and also of course the Special Delivery mail will be a proof of delivery.

So we should be able to prove it was supplied in time. Whether it was then read by someone and sent to the correct person/department within the 5 days timescale (two of which being the weekend!) of course is anyone's guess.

Very, very frustrating and frankly ridiculous.

Whoever sent us the letter saying to supply the docs and you have only five days SHOULD also be able to see there are no upload slots left on our CIC account and use some common sense.

It's now in the lap of the gods.

I guess if we are now delined at this stage and we believe it may be due to them not receiving this doc then we may have to appeal as we'd be REALLY annoyed (of course) if we get declined for not supplying a doc on time that we DID supply (just not via our CIC account) because there are no upload slots left on our CIC account and so what they are asking is literally impossible, apart from taking the routes we have to get the info to them.

Fingers crossed.

Lion Heart

Update: we have received a reply from the London Embassy confirming it has been received and will be added to our profile.

AWESOME. Very professional of them to do that, rather than leaving us in the dark, so thank you London Embassy!

They added a note confirming that after you submit the requested docs and the timescale runs out it is not possible to add more docs later (so we were not going mad!). They advised that they had expected us to email them the additional documentation.

It's been 5 months since we submitted the requested docs (all but the one part we had to wait for HMRC to produce), and 4.5 months sat on that doc waiting to hear from CIC to request it so we could upload it.

In our defense, it says all over CIC not to contact via email, and we didn't realise at all that our application was being processed by the London Embassy, we just assumed that it was all processed inside Canada by CIC.

But anyway, that's in the past now. Very happy that they confirmed they received it, and now we are looking forward to receiving our decision

So, anyone reading this in a similar position and not sure what to do with additional docs that you get AFTER the deadline has passed for additional docs, find out which office is handling it (at the bottom of the letters they send you), telephone them and get the correct email address and send it to them that way using the instructions they provide.

It's all as clear as mud, but you'll get there in the end.

BristolUK

I have no idea how this on-line submission works - it wasn't like that for me all those years ago - but I'm not sure why they would even look.

If the information to you says you can submit then not unreasonably they will believe you can, they'll have been trained to know so and will no doubt believe you can.

Even if there is some kind of error specific to your account that doesn't mean it will show from their end even if they had reason to look. Except those in their IT department of course, but that won't be the processing staff.

All very frustrating for you of course and I know how that can be I'm sure the 5 days is business days - their clearance times appear to be work days only.

Best of luck, anyway.

harryg7

Hi everyone,

I'm having the same problem. I've submitted the docs requested via web form as advised by the CIC phone support advisor.

Do you think its sensible to still sign the declaration etc even though the documents haven't physically been uploaded?

Thanks

Harry