Im_and_Er

There really is no need for the average Livebox owner to have a manual.

You can configure the Livebox 2 to be in English and anybody who wants more that the basic functions, or more than the integral help provides, will probably know how to do what they want without manuals.

bobbi2

Ka ora- We investigated this with our provider over a number of weeks/months and also read a huge amount over the internet on BT forums, Sky broadband forums etc, and were surprised how many people had complained about this exact problem. This must be the case, as many forum replies were resolved after problems with the line being overloaded to the property, with capability issues on the line?
Also my french may not be great but Orange have a dedicated line for english speaking, and have followed this up in detail with them.
The line problem was fixed during callout number 3 and was rectified in the village not the house.

Ka Ora!

That tells me it was a break in the line dodgy connection causing the internet issues. A telephone line has to be in good order for an internet broadband connection to remain in sync. I have visited no end of customers houses who have described the same symptoms.

bobbi2

Ok thanks Ka Ora...at least it was sorted eventually but can't understand how something like that can take a provider so long to sort out?

Im_and_Er

Simple, normal quasi state industry incompetence and indifference.

Without wishing to be rude please take the word of those who know a little about these things that what you have reported being told about overloaded lines IS pure BS !