MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
Sep 22nd 2017, 8:17 am
#1201
BE Enthusiast
Joined: Aug 2017
Location: UK
Posts: 312
Re: Sheffield Settlement Visa +90 Day Delays
Why can't Siri run the UKVI Contact Centre? I asked her and she just searched the web for me on why she can't. Admittedly, that's more than the UKVI Contact Centre will do (they tell you to search their website).
I did ask her how many Apple Store geniuses does it take to screw in a lightbulb though.
I did ask her how many Apple Store geniuses does it take to screw in a lightbulb though.
Sep 22nd 2017, 8:20 am
#1202
BE Enthusiast
Joined: Aug 2017
Location: UK
Posts: 312
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
I'm surprised they even recognise his voice, i can imagine that they get constant calls from applicants chasing up their applications.
Sep 22nd 2017, 9:31 am
#1203
Forum Regular
Joined: Sep 2017
Posts: 133
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
Today i complete 21 weeks even my MP is not coming back to my email will never vote for her again...
Sep 22nd 2017, 9:43 am
#1204
Forum Regular
Joined: Jul 2017
Posts: 225
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
Progress, of a sort.
Received in the mail today a response from my MP, which included UKVI's response to his query.
Essentially they say 2 things:
1. It was our fault for not providing everything they wanted, and then not answering their first request for what they wanted, and the 2nd request only three days after it was sent.
2. They have 24 weeks to process the application not 12, so my wife's decision won't happen until November.
I wrote back to my MP - we did reply on the same day to the first extra document request and have the email receipts to prove it. We didn't see the requirement for 1 of the items because it was buried deep in an appendix we didn't know about and had already provided them with substitutes for in our original supporting documents and the 2nd item they said we hadn't provided we actually did - and not just for the prior 6 months but for 12!
Then the second request changed what they asked for, so we answered it the next day and not 3 days later, and it then took UKVI 20 days to acknowledge receipt!
Then I pointed out that everywhere else UKVI only refer to a 12 week deadline - including in their online processing calculator and their own reports on their service.
Then I finally pointed out that UKVI's calculations are wrong anyway, 24 weeks from our application date is October 26, not November, so UKVI are admitting they won't even make that service standard.
What an awful joke this process is.
Received in the mail today a response from my MP, which included UKVI's response to his query.
Essentially they say 2 things:
1. It was our fault for not providing everything they wanted, and then not answering their first request for what they wanted, and the 2nd request only three days after it was sent.
2. They have 24 weeks to process the application not 12, so my wife's decision won't happen until November.
I wrote back to my MP - we did reply on the same day to the first extra document request and have the email receipts to prove it. We didn't see the requirement for 1 of the items because it was buried deep in an appendix we didn't know about and had already provided them with substitutes for in our original supporting documents and the 2nd item they said we hadn't provided we actually did - and not just for the prior 6 months but for 12!
Then the second request changed what they asked for, so we answered it the next day and not 3 days later, and it then took UKVI 20 days to acknowledge receipt!
Then I pointed out that everywhere else UKVI only refer to a 12 week deadline - including in their online processing calculator and their own reports on their service.
Then I finally pointed out that UKVI's calculations are wrong anyway, 24 weeks from our application date is October 26, not November, so UKVI are admitting they won't even make that service standard.
What an awful joke this process is.
Sep 22nd 2017, 9:59 am
#1205
Forum Regular
Joined: Jul 2017
Posts: 225
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
i have just received some positive news. Home office has just sent an email to pay the IHS fee for our daughter. I mentioned this to my MP in my letter so i reckon my MP,s intervention
is helping our case and is slowly chipping away and pushing them to get their finger out.
is helping our case and is slowly chipping away and pushing them to get their finger out.
Sep 22nd 2017, 10:19 am
#1206
Forum Regular
Joined: Sep 2017
Posts: 52
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
He got the same person on the phone often... I guess that's why she remembered him. It is useless calling them though. We have spent a lot for nothing
Sep 22nd 2017, 10:25 am
#1207
Forum Regular
Joined: Aug 2017
Posts: 109
Re: Sheffield Settlement Visa +90 Day Delays
i made a chart to visually see quickly who has been waiting the longest and see who is next in line to reach the 24 week mark and may receive news.
Sep 22nd 2017, 10:29 am
#1208
Forum Regular
Joined: Sep 2017
Posts: 133
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
i have just received some positive news. Home office has just sent an email to pay the IHS fee for our daughter. I mentioned this to my MP in my letter so i reckon my MP,s intervention
is helping our case and is slowly chipping away and pushing them to get their finger out.
is helping our case and is slowly chipping away and pushing them to get their finger out.
Sep 22nd 2017, 10:32 am
#1210
Forum Regular
Joined: Sep 2017
Posts: 86
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
i have just received some positive news. Home office has just sent an email to pay the IHS fee for our daughter. I mentioned this to my MP in my letter so i reckon my MP,s intervention
is helping our case and is slowly chipping away and pushing them to get their finger out.
is helping our case and is slowly chipping away and pushing them to get their finger out.
Sep 22nd 2017, 10:56 am
#1211
Forum Regular
Joined: Jul 2017
Posts: 225
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
yes i was thinking of you when i received it. i will continue to push my MP whilst we have the momentum. i am not giving the Home Office any excuse to sit back again. in your case get back on to your MP if your using one. i am still positive for you. Do not forget the IHS ref number in any correspondence.
Sep 22nd 2017, 11:01 am
#1212
Forum Regular
Joined: Jul 2017
Posts: 53
Re: Sheffield Settlement Visa +90 Day Delays
A thousand. One to screw it in, and 999 to blog about it.
Or
Why not just use the iPhone backlight?
On a separate point, I just received a request for payment of my daughter's IHS surcharge!! I received that immediately after the following email to which I said "WTF?!?" Fingers crossed this is a sign of positive things to come!
Thank you for applying for a UK visa. Your visa application has been received and is under consideration. We aim to process non settlement applications within 15 working days (unless you have opted for the Priority Visa service), and settlement applications within 60 working days.
Unfortunately, the processing of your application has not been straightforward and we will be unable to decide your application within our customer service targets. We are continuing to work on your application and aim to make a decision as soon as possible.
We will write to you again if there is any change to this. Please do not attend the Visa Application Centre until you have been advised that your application has been decided and that your passport is ready for collection.
Kind Regards,
UK Decision Making Centre
Or
Why not just use the iPhone backlight?
On a separate point, I just received a request for payment of my daughter's IHS surcharge!! I received that immediately after the following email to which I said "WTF?!?" Fingers crossed this is a sign of positive things to come!
Thank you for applying for a UK visa. Your visa application has been received and is under consideration. We aim to process non settlement applications within 15 working days (unless you have opted for the Priority Visa service), and settlement applications within 60 working days.
Unfortunately, the processing of your application has not been straightforward and we will be unable to decide your application within our customer service targets. We are continuing to work on your application and aim to make a decision as soon as possible.
We will write to you again if there is any change to this. Please do not attend the Visa Application Centre until you have been advised that your application has been decided and that your passport is ready for collection.
Kind Regards,
UK Decision Making Centre
Sep 22nd 2017, 11:03 am
#1213
Forum Regular
Joined: Sep 2017
Posts: 86
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
yes i was thinking of you when i received it. i will continue to push my MP whilst we have the momentum. i am not giving the Home Office any excuse to sit back again. in your case get back on to your MP if your using one. i am still positive for you. Do not forget the IHS ref number in any correspondence.
Sep 22nd 2017, 11:16 am
#1214
Just Joined
Joined: Sep 2017
Posts: 24
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
Does anyone know how long it takes roughly for your passport to be returned after the decision is made?
While I was on the phone to UKVI I totally forgot to ask after the shock of being told a decision been made as I wasn't expecting it.
I got in touch with TLS contact to ask if they had any information about this as I'd received no correspondence from them and their so called 'real time online tracker' shows we are basically still in the queue. They said they have not yet received the passport back for processing. The decision must have been made between Monday and Wednesday this week.
Just out of curiosity...the UKVI helpline can't have told us the wrong info about thr status our application can they? It's just I've seen folk collect their passports just days after receiving notification their decision had been made. Just fretting a bit!
While I was on the phone to UKVI I totally forgot to ask after the shock of being told a decision been made as I wasn't expecting it.
I got in touch with TLS contact to ask if they had any information about this as I'd received no correspondence from them and their so called 'real time online tracker' shows we are basically still in the queue. They said they have not yet received the passport back for processing. The decision must have been made between Monday and Wednesday this week.
Just out of curiosity...the UKVI helpline can't have told us the wrong info about thr status our application can they? It's just I've seen folk collect their passports just days after receiving notification their decision had been made. Just fretting a bit!
Sep 22nd 2017, 11:33 am
#1215
Forum Regular
Joined: Sep 2017
Posts: 50
Re: MERGED: Spouse Visa Issues with Sheffield +Spouse Visa Chat Thread.
Well trying to pull something positive out of your response they have admitted in writing that they got up to 24 weeks to make a decision so will be interesting to see if their is a purge in a few weeks time to get all of those outstanding applications done between Dec and May.
Mine has crossed 37 weeks. So I don't believe in 24 weeks service standard. 😢
I rather have lost faith in UKVI. They don't have any standard at all.