Of Interest To Big W / Woolworths Shoppers
Oct 3rd 2009, 3:18 am
#16
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Re: Of Interest To Big W / Woolworths Shoppers
Why would you buy something and assume you may take it back? I'm scratching my head why you are more likely to buy lots with the idea of some of it going back because you don't want it 
Mind you I don't like shopping and it's a struggle to buy anything, let alone something I'm likely to take back again.
Last Christmas I received duplicate sets of books & DVD collections. Do I politely say "Oh thanks" & place them all on the same bookshelf?
I suppose I could save the duplicates for gifts, though, by the time Birthdays & Christmas roll around again they will both no longer be "new releases"
Oct 3rd 2009, 3:30 am
#17
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Re: Of Interest To Big W / Woolworths Shoppers
In relation to the woman who bought the boots. I would have taken some stitching out of them & demanded a refund as my legal right since the boots were defective 
So when they say "our policy goes beyond a consumer's legal rights", fight back and get a freaking refund
So when they say "our policy goes beyond a consumer's legal rights", fight back and get a freaking refund
Oct 3rd 2009, 5:55 am
#18
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Re: Of Interest To Big W / Woolworths Shoppers
People that would waver or defer a purchase if there were no returns otherwise will make a purchase if they think, "ooh, I know, I'll just buy it and if it's wrong I can bring it back". But most people don't bring it back. And of those that do come back to the store, they'll take store credit. And of those that take store credit, many of them won't actually spend it all. And even if they spend it, it still comes back as profit and the retailer had an interest-free loan of the money in the interim. And even if they do spend it all, the customer probably picked up something else in the meantime.
I am not an expert by any means but as I understand it, you don't have a legal right to a refund just because goods are defective or imperfect - they have to be dangerous, unfit for purpose or something more.
Oct 3rd 2009, 6:02 am
#19
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Re: Of Interest To Big W / Woolworths Shoppers
As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods:
• had a fault you did not know when you bought it
• were not the same as the seller or advertisement described
• don’t do the job you were led to believe they would
• don’t match the sample
• don’t last a reasonable amount of time, given the price you paid.
If you receive a service that is not of a standard that a reasonable person would expect, you are entitled to a refund or free repeat service.
• had a fault you did not know when you bought it
• were not the same as the seller or advertisement described
• don’t do the job you were led to believe they would
• don’t match the sample
• don’t last a reasonable amount of time, given the price you paid.
If you receive a service that is not of a standard that a reasonable person would expect, you are entitled to a refund or free repeat service.
Oct 3rd 2009, 6:09 am
#21
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Re: Of Interest To Big W / Woolworths Shoppers
The UK law comparison
It appears that both countries have similar laws.
The Sale and Supply of Goods Act only entitles you to a refund or any kind of redress if the goods that you buy are ‘not of satisfactory quality’ and if there’s nothing wrong with the dress or shoes that you’ve bought – except that it doesn’t fit you – you are legally entitled to absolutely nothing.
Oct 3rd 2009, 6:12 am
#22
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Re: Of Interest To Big W / Woolworths Shoppers
'cos they make more money by doing it, which is why they do it in the first place.
I am not an expert by any means but as I understand it, you don't have a legal right to a refund just because goods are defective or imperfect - they have to be dangerous, unfit for purpose or something more.
I am not an expert by any means but as I understand it, you don't have a legal right to a refund just because goods are defective or imperfect - they have to be dangerous, unfit for purpose or something more.
Big W's policy will see them lose money since people would be reluctant to buy "off the racks" instead the change rooms will need to take up 50% of the store as people want to make certain of their purchase in clothing, not to mention the customers who think twice before buying for others where the item may not be the right size, colour etc.
All in all, I would suggest that Big W will be reverting to its previous policy in the near future.
Oct 3rd 2009, 9:45 am
#23
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Re: Of Interest To Big W / Woolworths Shoppers
Why would you buy something and assume you may take it back? I'm scratching my head why you are more likely to buy lots with the idea of some of it going back because you don't want it Mind you I don't like shopping and it's a struggle to buy anything, let alone something I'm likely to take back again.
Em x
Oct 3rd 2009, 10:07 am
#24
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Re: Of Interest To Big W / Woolworths Shoppers
I usually like to buy a few bits and pieces (clothes mainly) and then try them on at home and see if I like them or if they go with what I want them to go with.. if I do, I keep them, if I don't, I return them (or not.. if I am being particularly lazy)... not too keen on queuing up for dressing rooms etc etc.. thats all..
Em x
Em x
Oct 3rd 2009, 10:35 am
#25
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Re: Of Interest To Big W / Woolworths Shoppers
Ok Ok, so we're all different 
Oct 4th 2009, 5:06 am
#27
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Oct 4th 2009, 5:07 am
#28
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Re: Of Interest To Big W / Woolworths Shoppers
'cos they make more money by doing it, which is why they do it in the first place.
People that would waver or defer a purchase if there were no returns otherwise will make a purchase if they think, "ooh, I know, I'll just buy it and if it's wrong I can bring it back". But most people don't bring it back. And of those that do come back to the store, they'll take store credit. And of those that take store credit, many of them won't actually spend it all. And even if they spend it, it still comes back as profit and the retailer had an interest-free loan of the money in the interim. And even if they do spend it all, the customer probably picked up something else in the meantime.
I am not an expert by any means but as I understand it, you don't have a legal right to a refund just because goods are defective or imperfect - they have to be dangerous, unfit for purpose or something more.
People that would waver or defer a purchase if there were no returns otherwise will make a purchase if they think, "ooh, I know, I'll just buy it and if it's wrong I can bring it back". But most people don't bring it back. And of those that do come back to the store, they'll take store credit. And of those that take store credit, many of them won't actually spend it all. And even if they spend it, it still comes back as profit and the retailer had an interest-free loan of the money in the interim. And even if they do spend it all, the customer probably picked up something else in the meantime.
I am not an expert by any means but as I understand it, you don't have a legal right to a refund just because goods are defective or imperfect - they have to be dangerous, unfit for purpose or something more.
Oct 4th 2009, 5:07 am
#29
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Re: Of Interest To Big W / Woolworths Shoppers
Dick Smith, part of the Woolworths group have a really good change of mind policy.
If you find a lower price within 14 days of your purchase date, we will refund the difference*.
And...
if you change your mind within the same 14 days we will exchange or refund your purchase**.
And...
if you change your mind within the same 14 days we will exchange or refund your purchase**.
Oct 4th 2009, 12:20 pm
#30
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Re: Of Interest To Big W / Woolworths Shoppers
I was in M&S in Glasgow in April, bought some stuff in the sale and was told at the checkout 'no refunds on sale items' - couldn't be bothered arguing with her as I wasn't exactly going to bring it back anyway, but surely that's not legal either??
AND it didn't fit after all!!
AND it didn't fit after all!!