Go Back  British Expats > Living & Moving Abroad > Australia
Reload this Page >

Removal companies - our stuff arrives!

Removal companies - our stuff arrives!

Old Aug 15th 2004, 2:12 am
  #1  
Bubble blowing member
Thread Starter
 
ohsohopeful's Avatar
 
Joined: May 2003
Location: Townsville, QLD
Posts: 312
ohsohopeful is an unknown quantity at this point
Smile Removal companies - our stuff arrives!

Hi all, it has been some time since we have been onto this site... so many new names!

Anyway to the point, the quality of our shipping company PSS. As some of you may be aware we sold the house in the UK within a few days of it going onto the market back in September 2003 so needed to choose a shipping company pretty quickly at the time, thanks to this site we went with PSS.

As with any move I am sure there are good and bad points about all companies but this is our experience of PSS (the good and the not so good).

Packing (UK)
The guys arrived in a TONKS van wearing PSS shirts, initially I was a bit unsure about this but following a conversation with the guys it appears that TONKS also pack for John Mason and a few others (same guys, different shirts!!) so that put our minds to rest at the time.
The packing was truly excellent and they were very careful with every item, independent of its value. As we would not be calling for our goods for around 6 months everything was wrapped and put into the removal van (not a container at this point).

The Journey
This may concern some of you, it did us when we found out what happens...
1. Guys arrive in Poole (September 2003), wrap everything and put it into a removal van
2. Goods get transported to Yorkshire where they are unloaded into a warehouse
3. April 2004, we request delivery so goods are loaded into shipping container
4. Shipping container leaves Yorkshire and gets loaded onboard the Aurora in Harwich
5. Container arrives in Brisbane where it is unloaded into a warehouse ready for inspection
6. Around 10 boxes are opened and checked by customs then everything is reloaded into a container
7. The container is transferred to the removal depot in Brisbane and unloaded
8. Next everything is loaded onto the truck and transported 1000 miles to Townsville
9. IT ARRIVES...... A miracle!!

OK the bad points (or at least the not such good points)
Damaged items:
We were very impressed that only two items were broken, one oak sideboard had an edge broken and one picture frame had broken glass. I must admit though that PSS could not be directly blamed for either of these breakages. The sideboard had obviously had a very heavy item dropped onto the edge of it (probably by customs) and the picture frame, well one piece of broken glass is the be expected. For info we are awaiting claims forms from PSS at the moment so we will let you know the outcome of this claim shortly....

Delivery
In Oz we were assigned to a company called Overseas Packers & Shippers based in Brisbane (again PSS, John Masons and a few others use these guys) but due to our location, we have ended up settling in Townsville, an independent company was used for transport. This is probably our biggest gripe with the whole process as we had paid PSS for door to door delivery including packing and unpacking of goods, unfortunately the guy at this end arrived at 6pm (it gets dark here at 6:30) and he was on his own. He had another delivery to make that night so he could only spend a short amount of time with us (he unpacked only 10 of the 160 plus items).

Looking back on all this, the unpacking turned out to be one of the best parts for us.... it was like a xmas day that lasted 48 hours!!

Well that’s about it and I hope this is of help to some of you, remember if anyone has any questions please get in touch or check out our website at www.ozdiary.com

Bye for now.......

Oh by the way... we have been in Oz now for 6 months (Townsville for 2months) and are very happy here. We have had dodgy moments on the way (missing family etc) but we would never go back! This place really is paradise, for us at least.
ohsohopeful is offline  
Old Aug 15th 2004, 9:00 am
  #2  
yer twistin mi melons man
 
johanne's Avatar
 
Joined: Aug 2003
Location: Melbourne
Posts: 662
johanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nicejohanne is just really nice
Default Re: Removal companies - our stuff arrives!

Glad your stuff arrived safely, have a gud un
johanne..
johanne is offline  
Old Aug 15th 2004, 10:08 am
  #3  
 
Joined: Jun 2004
Posts: 1,606
lucyb is an unknown quantity at this point
Default Re: Removal companies - our stuff arrives!

Originally Posted by johanne
Glad your stuff arrived safely, have a gud un
johanne..

Thanks for that post! It certainly looks like we are leaning towards PSS...but Whites are a close second plus they are about £250 cheaper than PSS...and like my hubby says, £250 is £250.... Has anyone reading this used Whites?
Lucy
lucyb is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.