Please hold and we will connect you, Your call is important!
As part of this we need to close down accounts. This usually means dialling a premium rate number. working your way through a dozen "menus" and then trying to explain to someone in a call centre where English is not even the second language.
They will invariably ask for as many details as they can about you in order to prove who you are, name, address, DoB, bra size and left nostril capacity....
You try asking them to prove who they are...or prove they are working for who they say they are....the answers you get defy belief.
Then try explaining to them that you can phone premium rate numbers from abroad...Where I am working some numbers are blocked as we actually dial through Germany
"but sir.... put 44 ahead of the number"
"No you can no do this. I need the international number"
"I am sorry sir, we do not have a phone number here, please dial 0870 $$$ ££££"
These are UK companies, I am a UK citizen (at the moment) why the hell should i pay for the privilege of complaining, checking or cancelling an account through my phone call and then have to spell out every last detail to some muppet who, for all I know is jotting the details down on a piece of paper next to his desk (although why he does not just look to HRMC for a copy they are bound to send another one soon).
Anyway last night after a particularly gruelling phone call to our Broadband provider last night I was sent to my room by the wife for being in such a bad mood....hence the rant....
Anyone else want to join in
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