A Spanish Adventure

buyer beware - removal pitfalls

12:13, Tuesday 25 May 2010 .. 0 comments .. Link

I have had to think about an appropriate title and I do not wish to scar monger but just mention our problems. You never know when curved balls are thrown full belt at you and you have to completely change your plans and what you had organised as far as removals. I have made some threads and feel that you should always try anything but be prepared. Famous last words, We prepared for one situation, all things taken into account, process complete. Change of situation in Spain, throw all our planning up in the air and hoy it to the wind. Got to love the place :D Where we were taking a container out with all our goods in,that had been sorted for one situation it all changed and we had to find a new place, we searched for somewhere that would take the container but either roads were not suitable for the sort of wagon or the house was not suitable in location or style for our needs so back to square one. Having found a place that fitted our needs it just could not accommodate the container as wires ran along the wall lines but at about 20ft off the ground, we had to accept defeat and change the way of taking our goods out. Research started :huh:, many companies contacted, quotes taken, situation explained in detail and time scale discussed and finally a company was choosen. read all their bumpf, spoke to them reiterated our situation and was happy with them this is where it becomes buyer beware. I have no doubt that of the millions of people who have moved over the yrs a huge chunk of them had no problems but they are not us or you. Day arrived, they arrived at said location and our first thoughts were their vans are not big enough, concerns dismissed as no problem. We started helping them load the vans so we could monitor what was going on I started to number boxes, theory what goes on should come off , concerns dismissed as not needed and boxes were loaded, trailer went lower, van went lower and questions were asked by us regarding weight- guess what "yep" concerns dismissed. I know that when you get older you become a little less on the ball but you do not become down right stupid, you know where things were put when you helped put them there, you know when things go on, when you were the one to move them from the container to the trailer and you know what stuff you own and have packed away or so I thought how wrong was I. Goods packed, general chit chat to the guys loading it as to what happens now, the van is loaded and is that it. The main man said one thing but according to his partner this conversation never happened and what we did and saw is a figment of our imagination so if you are loading a van always take photographic evidence just in case you have things go missing. Arrived in Spain, goods arrived or at least most of them did and unloading started. To help the guys out we helped unload the van and strange things had happened, goods that had gone onto the trailer were now on the van, things that were on the back of the van we removed from the front, trays that were put in singularly became tied together but this seems to have been incorrect on our behalf. We are confused and mistaken, things that were put on did not come off, but according to them it did not go on or has been stolen by our neighbour for their barbecue. The contents of the boxes that are missing according to them is and I quote. "[I]I'm sure you would not like it if I inferred that maybe you just wanted to fabricate an insurance claim., or just confused as to what you had in storage all those months (without an inventory) or that your father's lost the plot"[/I]. We know what major items we packed into what boxes but how many of us know what we use a packaging to secure them, all those odds and ends that we just chuck in as the box is open. Well it seems that you should maybe take photographic evidence of each box prior to sealing it or do not seal it and make sure they look at all the contents before they load it, it seems that it is the only way you can prevent being called a lier. :( The company according to them has NEVER had this happen before in the 10 yrs of them doing this job so it has nothing to do with them and basically tuff, somewhere, someone has taken our goods and no amount of small print get out can make me feel any better about the losses, it is not the fact that they have gone, it is the fact they they are saying it did not go on in the first place and that they did not do what we could clearly see was done. So Buyer beware, forget the small print it does not matter anyway if you pack your own boxes as they have the get out clause of you packed it, you lump it, pay them an extra XYZ thousand pounds for them to do it and you may, just may be able to hold them accountable.

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A Spanish Adventure

buyer beware - removal pitfalls

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