Well helllooooo.
Long time no hear. No I haven't forgotten about the blog. To be honest I think I spend
far too much time playing Mafia Wars, lol. I have the worlds biggest pile of ironing to complete and I've just finished a coffee and i'm in need of another so let me just put the kettle on before I start.
Right it's boiiling, so what's new in Cassieland. I survived Christmas in retail so that's a start, eh. Lots of hours were put in and I bearly saw Neil during Christmas. Apart from Christmas Day and New Years Eve. We went to watch Avatar on Christmas Day. Oh hang on there's the kettle, wait a mo.
Right, there we go, as I was saying we went to watch Avatar, to be honest I didn't really think much of it. To Neils disgust, we saw it in 3D and I still just think it was just a film. What's all the hype about?
I'm also trying my best to work my way up at work, trying to learn as much as I can as quick as possible. It's handling the difficult customers which is the hardest part of my job. My manager and Assistant Manager have said they are going to do all they can to help give me a leg up.
I can give two very opposite stories about two customers.
This man approached me he looked angry to start off with. He asked what are warranty was on boots, I've been caught out before by this question so I flipped it on him. "How long have you had the boots" he replies "well over a year". I then said "six months is the lifespan of a work boot what's the problem with them?"
He pulls them out and says the stiching has come apart. I was looking at these boots and they were well worn! There was hardly any tread left. I said "sir, I think you have had your wear out of these boots and there is nothing I can do for you, we don't cover general wear and tear" He tried to argue with me but there is no way I'm letting him walk out with a brand new pair of boots for free! His girlfriend then shouts "Bull Shit Lady" This kind of pissed me off. I then said I will give you our phone number and you can talk to the assistant manager yourself tommorrow. They followed me to till I wrote down the number and as I passed it to her she snatched it out of my hand. Then she looks at the customer paying for a pair of boots and says "how long have you had your boots for?" he replies "five years, why?" she then says "well I wouldn't buy any boots from here they don't stand buy their "life time guarantee" I just wanted them to get out of the store how dare they try to stop another customer from buyng a pair of boots. I think he thought they were nutters anyway. It makes me laugh when they say "life time guarantee" we don't have a life time guarantee and do they think its for their life time. Buy one pair and you never have to buy another ever again. We are a buisness, we need to make money. Life time guarantee what an idiot!
The next customer goes to the other extreme. He came in with a pair of boots and they had come apart it was an obvious manafactuers defect but we didn't have the boot size to exchange. So I phone about 5 different stores untill I found his size. While I was on the phone I was saying how my car needed a wash just to create small chit chat. He left the store very happy with the service. Then 15 mins later he came back with a car wash for me and said how much he appreciated my good service I was blown away.
We just came back from the first ski trip of the season. We went to Marmont Basin in Jasper. The ski was good but a little too much powder at the bottom. Neil fell and hurt himself, he got the edge of his ski caught as he was turning back to see where I was. As he fell he bashed his head and his glasses cut his nose. He had blood on his face and it worried me at first, I wish I took a picture though because it wasn't as bad as it first looked. We are back again in February with our friends which we are really looking forward to.
We have booked tickets to go back to Blightly in April. I don't really want to go back to be honest it's like a chore. The only reason I am going back is to see if I really am missing anything about my old life. I like the new one I've created here in Alberta if i'm honest. Lifes really great here, our jobs seem much better I don't think we have any regrets.
We have received the 120 day e-mail from the Canadian Government telling us to submit everything to London so we are on our way now to gaining PR. I've decided to stop eating crap and drinking alcohol for the up and coming medicals we will need to take. I'm looking forward to house hunting, getting out of this rental we've been in since moving here.
I think that's me updated now, just need to spell check all this and I will try not to leave it too long before getting back to you guys.
Love
Cassie | 